Client's Charter
We guarantee efficient research and development and services for the continued prosperity of the oil palm industry.
- Produce at least ten (10) new technologies, research findings or products for the benefit of the industry;
- Provide accurate analytical and statistical services and to give estimated time required for each results within two (2) weeks;
- Give decisions on applications for new licensees and renewal of licensees within the following time of receipt of the completed application form and renewal form and submission of complete information:
- New license application:
- Small holding and estates – 5 working days;
- All other major categories of license – 15 working days.
- Renewal of license – 5 working days
- Mill construction (MB) and Additional throughput (MF) – 30 working days.
- New license application:
- Release average prices of selected palm oil products by 5:00 pm on every working day and monthly average prices by 2:00 pm on the 1st working day of the following month;
- Release information on the monthly performance of production, stocks, export, import and prices of selected oil palm products by 12.30 pm to 12.45 pm on the 10th of every month;
- Respond to enquiries through hotline within 1 week;
- Request for publications and relevant information from PALMOILIS will be processed not exceeding 5 working days;
- Respond to enquiries through e-Aduan not exceeding 14 working days.
